Guides / Ancestry

How to cancel Ancestry

Quick answer: Sign in, open Account Settings and cancel your membership there. Ancestry's terms say you can also cancel by contacting their support team.

Step by step

Sign in at ancestry.com.
Open Account Settings.
Find your membership and choose to cancel. If you have more than one, cancel each one.
Keep the confirmation number shown at the end.

Before you cancel

Your family trees and DNA results stay in your account after you cancel.
Check your renewal date first. Some plans renew every 6 months even when you pay monthly.

Free cancellation letter

Copy it, fill in the parts in [brackets], and send it.

To Ancestry customer support,

Please cancel my Ancestry membership and stop all future charges.

Name: [your full name]
Account email: [email on the account]
Date: [today's date]

Please confirm the cancellation in writing, including the date it takes effect.

Thank you,
[your full name]

Don't want to deal with it?

We send the cancellation for you, chase Ancestry until they confirm in writing, and send you the proof. $5, or your money back.

Cancel Ancestry for $5

Checked on 26 October 2026. Companies change their steps, so follow what your account screens show. Kit Cancel is not part of Ancestry.