Guides / Get your money back

Charged after you cancelled?

Quick answer: Ask the company for a refund in writing, with your proof that you cancelled. If they refuse or ignore you, ask your bank or card company to dispute the charge. Card networks usually give you about 120 days from the charge, so act fast.

Step by step

Find your proof: the cancellation email, a confirmation number, a chat transcript or a mail receipt.
Write to the company and ask for the refund. Use the letter below, and attach your proof.
Give them a few days to answer. Keep every reply.
If they refuse or don't answer, contact your bank or card company and say you want to dispute a charge for a subscription you cancelled. Send them your proof.
Paid through Apple or Google? Ask for the refund in their store instead: Apple at reportaproblem.apple.com, Google in your Play Store order history.

Before you start

Don't wait. Disputes have time limits, often around 120 days from the charge.
Make sure the subscription really is cancelled first, or the charges will keep coming.
Your bank decides disputes, not us. This is general information, not legal advice.

Free refund letter

Copy it, fill in the parts in [brackets], and send it.

To [company] customer support,

I cancelled my subscription on [date you cancelled], but I was charged [amount] on [date of the charge]. My proof of cancellation is attached.

Please refund this charge to my original payment method and confirm in writing that no further charges will be made.

Name: [your full name]
Account email: [email on the account]

Thank you,
[your full name]

Still not cancelled?

We send the cancellation for you, chase the company until they confirm in writing, and send you the proof. $5, or your money back.

Cancel it for $5

Checked on 26 October 2026. Kit Cancel is not a law firm and does not give legal advice.